Return & Exchange Policy

At Freakfragrance, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange process. Please review the details below to understand the conditions and steps involved.

Eligibility For Returns & Exchanges


  • Product Condition: Returns and exchanges are accepted for products with at least 90% of the original content remaining in the bottle.

  • Return Window: Requests must be submitted within 7 days of receiving your order. Ensure you contact us within this timeframe to qualify for a return or exchange.

Processing Your Request


  • Processing Time: All requests are processed within 3-5 working days after submission. Product condition will be verified before proceeding.

  • Delivery Charges: Delivery fees for returns and exchanges are non-refundable. For exchanges, you are responsible for the shipping costs of the new item.

Non-Refundable Items


  • Tester Box (Sample Box): Items provided solely for testing purposes are non-refundable.

  • Orders Over Rs. 10,000: Refunds are not available for orders exceeding Rs. 10,000; however, exchanges are permitted.

Damaged, Leaked, or Incorrect Products


  • If your order arrives damaged, leaking, or incorrect, we will cover the return and exchange delivery charges.

  • Important: A video of the package being opened is required to process claims for damage or errors. Without this proof, we cannot accept returns or exchanges. Please record a video while unboxing your parcel.

How To Submit A Return Or Exchange Request

To start your return or exchange process, simply contact us via WhatsApp at 0337-8564262. Our team is available to guide you through the steps and ensure a smooth experience.


Thank you for choosing Freakfragrance. We are committed to providing you with a seamless and satisfying shopping experience!